3 ways to be a better listener
Author Andreas Loizou shares three steps to better listening
4 minute read
Mirroring
Itโs a given fact that people judge us โ positively and negatively โ by our posture. Whatโs less known is that we can consciously alter our body language to build rapport with a speaker. Mirroring is a simple technique. When my dad had a stroke, I had to learn new ways to communicate with him. If he put his left hand up to his forehead, I did the same. He looked through the window at the daffodils and my gaze followed his. This isnโt about โapeingโ the person opposite you; itโs about showing that youโre connected to them.
Donโt overuse mirroring, though. It can turn into copying, which is never a good look in an adult conversation.
Ask questionsโฆ
In our personal lives, smart questions strengthen our relationships. In a work situation, questions can help to reduce mistakes, clear up any misunderstandings and build rapport. Itโs good to actively encourage colleagues to express themselves. You may be in a rush to get the budget meeting done and dusted, and go and get that well-earned cup of coffee, but a minute spent asking, โHow do you feel?โ or, โWhat do you think about that?โ will always be rewarding. People will be more open to you because youโve shown empathy towards them.
โฆand listen to answers
The average person speaks at 150 words a minute, but listens at 450 words a minute. So we have spare brain capacity during any conversation. This is why we can often drift off and think about our to-do lists and holiday plans, when we should actually be paying attention to the fire drill. We are all busy and itโs easy to get distracted, so try this. When people are talking about themselves, really listen to their answers. Donโt judge the speaker or their words. Donโt focus on your need to reply. Just listen.
Andreas Loizou is a writer, finance expert and author of The Devil’s Deal (Pearson, ยฃ14.99)
Photograph: Getty